Valere Wellness Group, LLC - Patient Terms & Conditions
Async-First Metabolic & Weight Health Care
1. Practice Overview
Valere Wellness Group, LLC is a cash-pay telehealth medical practice providing metabolic and weight health care services. Care may be delivered through messaging-based asynchronous care, video consultation, or additional follow-up evaluation when clinically appropriate.
2. Eligibility for Care
Patients must be physically located in California during clinical evaluation, treatment planning, prescribing, and clinical follow-up. Patients must be at least 18 years old to use this service.
3. Clinical Review & Treatment Recommendations
Treatment recommendations are based on clinical judgment, patient safety, and medical appropriateness. Submission of an intake form or payment does not guarantee medication prescribing, treatment eligibility, or asynchronous care eligibility. Some patients may require additional laboratory testing, medical records, or synchronous video evaluation before treatment recommendations can be finalized.
4. Medication Treatment
Medication treatment is prescribed only when clinically appropriate. Not all patients will qualify for medication treatment, and certain medical conditions or safety concerns may limit available treatment options.
5. Asynchronous vs. Video Care
Many patients may be appropriate for messaging-based asynchronous care following clinical review. However, some patients may require video consultation or video follow-up based on medical complexity, safety considerations, communication needs, changes in clinical status, medication-related concerns, or clinician judgment.
6. Pricing & Payment
All services are cash-pay and payment is due at the time of booking, enrollment, or intake submission. Fees are subject to change.
Current fees include:
Initial Asynchronous Evaluation: $129
Video Consultation: $179 (the initial assessment fee is applied toward the total if video evaluation is required)
Active Treatment Membership: $59/month
Asynchronous Follow-Up: $79
Member Video Follow-Up: $79
Non-Member Video Follow-Up: $129
Some patients receiving ongoing treatment through membership may require a video follow-up visit when clinically indicated. Video follow-up visits are billed separately and are not included in the monthly membership fee.
7. Insurance, Prescriptions & Laboratory Services
Valēre Wellness Group does not bill or accept insurance for clinical services provided by the practice. Prescription medications, laboratory testing, and other outside services are billed separately. Patients may be able to use their insurance benefits for these services when applicable. Coverage, prior authorization requirements, copays, deductibles, and other out-of-pocket costs are determined by the patient's insurance plan and are not guaranteed by Valēre Wellness Group. Reasonable assistance with an initial medication prior authorization may be provided when clinically appropriate; insurance approval is not guaranteed.
8. Refund Policy
Asynchronous intake assessments are non-refundable once clinical review has begun. Membership fees are non-refundable once billed. Scheduled video visits canceled at least 24 hours in advance may be eligible for refund or rescheduling.
9. Follow-Up & Ongoing Care
Patients receiving ongoing treatment may be required to complete periodic reassessment, laboratory testing, or follow-up visits to continue treatment or prescription management. Failure to complete recommended follow-up may delay or limit ongoing care.
10. Emergency Disclaimer
This service is not intended for emergencies. If you are experiencing a medical emergency, thoughts of self-harm, chest pain, severe shortness of breath, or other urgent symptoms, call 911 or seek emergency medical care immediately.
11. Communication
Patients consent to receive care-related communications electronically through secure messaging, email, phone, text, or patient portal when appropriate. Standard messaging and data rates may apply depending on the patient's mobile carrier.
12. Privacy
Patient information is handled in accordance with applicable privacy and telehealth laws. Patients may review the Notice of Privacy Practices for additional information regarding privacy and protected health information.
13. Agreement
By proceeding with intake submission, payment, or ongoing care services, you acknowledge that you have read and agree to these Terms & Conditions.