Valere Wellness Group, LLC PRIVACY POLICY
Valere Wellness Group, LLC (“Practice,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our telehealth services, intake forms, communication platforms, social media pages, and related technologies.
This Privacy Policy explains how we collect, use, store, and disclose information when you interact with our services.
This Privacy Policy applies to general website, communication, and business privacy practices. Information related to your medical care and protected health information may also be governed by our Notice of Privacy Practices and applicable healthcare privacy laws, including HIPAA and the California Confidentiality of Medical Information Act (CMIA).
1. INFORMATION WE COLLECT
Personal Information: Name, date of birth, email address, phone number, mailing address, payment information, and emergency contact information when provided.
Health & Intake Information: Medical history, symptoms, medication history, lifestyle information, laboratory information, treatment goals, intake responses, and communications related to care.
Technical & Usage Information: Device type, browser type, IP address, form submission metadata, communication preferences, and analytics related to use of our platforms.
2. HOW WE USE YOUR INFORMATION
Provide telehealth and asynchronous healthcare services.
Review intake submissions and determine care appropriateness.
Communicate regarding appointments, treatment recommendations, follow-up care, and operational updates.
Process payments and manage billing.
Coordinate prescriptions, laboratory testing, and healthcare operations.
Improve workflows, operational efficiency, and patient experience.
Maintain legal, regulatory, and compliance obligations.
Detect fraud, misuse, or unauthorized access.
3. ELECTRONIC COMMUNICATION
Our services may involve secure messaging, email communication, phone calls, text messaging, electronic intake forms, and telehealth video consultations.
While we use reasonable safeguards and HIPAA-conscious platforms where applicable, no electronic communication system can guarantee absolute security.
You are responsible for protecting your devices, login credentials, and access to communication channels used for your care.
Electronic communications should not be used for urgent or emergency medical situations.
4. PAYMENT PROCESSING
Payments may be processed through third-party payment processors such as Stripe.
We do not store complete credit card information on our systems.
Payment processors maintain their own privacy and security practices, and your use of those services may also be subject to their policies and terms.
5. HOW WE SHARE INFORMATION
With healthcare providers involved in your care.
With pharmacies, laboratories, and healthcare service vendors.
With HIPAA-compliant business associates and contractors where applicable.
When required by law, court order, or regulatory obligation.
To protect health, safety, legal rights, or prevent fraud.
During business operations such as auditing, compliance, or quality improvement.
We do not sell personal health information.
6. SOCIAL MEDIA & THIRD-PARTY PLATFORMS
If you interact with us through social media platforms such as Facebook or Instagram, information shared through those platforms may also be governed by the privacy practices of those third-party services.
Please avoid sharing sensitive medical information through public social media comments or messaging.
7. DATA SECURITY
We use reasonable administrative, technical, and operational safeguards intended to protect personal information from unauthorized access, disclosure, misuse, or loss.
However, no method of electronic storage or transmission can guarantee complete security.
8. DATA RETENTION
We retain information for as long as reasonably necessary to provide services, comply with legal obligations, maintain healthcare records, resolve disputes, and enforce agreements.
9. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights regarding access to your information, correction of inaccurate information, confidential communications, and certain limitations on disclosure.
Protected health information rights are further described in our Notice of Privacy Practices.
10. CHILDREN’S PRIVACY
Our services are intended for adults age 18 and older and are not directed toward children.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Updated versions will include a revised effective date and may be posted through our intake process, patient portal, or website.
12. CONTACT INFORMATION
4240 Kearny Mesa Rd, STE 120
San Diego, CA 92111
Email: hello@valerewellnessgroup.com
Phone: (858) 878-2719